Improving ID and Access Management (Case Study)

Problem Statement:

Our client provides health insurance to individuals through various government programs.

According to our client, a few years ago, their insurance firm was using an in-house system to manually manage identity and employee access, onboarding & offboarding employees daily in multiple batches etc.

But as the company was growing rapidly, managing such tasks manually was consuming unnecessary time as the business tasks/processes were getting complicated, and there was a lack of standards.

Solution Implementation:

Based on our client’s problem, we have implemented the right IAM solution to create a standardized & automated identity and access management system.

We have enabled them to use multi-factor authentication, risk-based authentication, biometric authentication, and behavioral authentication measures for maximum security.

This has helped our client to speed up the on boarding & offboarding process at a faster rate.

As our client company switched from manual to automated onboarding & offboarding process, they decided to take the automatic operations to the next phase.

The IAM implementation helped them to work side-by-side with the data compliance team to make sure their work processes and miscellaneous operations stay aligned with the latest compliance.

Final Result:

Now, with the help of Identity and Access Management (IAM) solution in place, our client is able to reduce manual tasks like managing identities, providing access privileges, onboarding and offboarding, etc., by keeping high visibility over data centrally and remaining aligned with regulatory compliance.

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